Retail Infrastructure Solution Manager
Multinational Luxury Fashion | 外資系高級ファッションブランド

Summary of position

The role is expected to be responsible for operational side of IT infrastructure activities happening in our Boutiques/corners and various other point of sales.

Responsibilities
Management
-Propose periodically to improve the quality level of services, develop a roadmap of the improvement plan, and ensure the deliveries along with the roadmap. In addition, understand the retail activities of our competitors and new technology to implement a solution to bring more value to business.

Support
- Understand the business processes happening in boutiques for our 3 divisions (Fashion, Watches and Fine Jewelry, Fragrance and Beauty) and ensure the proper behavior of IT Infrastructure solutions and services to support them
- Maintain high-level standard when dealing with the services provided to boutiques and corners
- Foresee and troubleshoot any issues that may arise from boutiques and corners
- Manage external partners to continuously provide support in the high-level standard
- Work closely with boutique management as well as IT Retail team to ensure activities related to new boutique/corner openings, renewals, and closings

Project
- Contribute to the enhancement of IT solutions in the Boutique through rollout of new versions
- Lead and manage global project deployment ( i.e. RFID )

Retail infrastructure includes but is not limited to:
- Workstation
- POS (register)
- printer
- LAN side (WiFi, WLC, cabling, switch)
- iOS devices (iPads, iPhones)
- hand held terminals (stock take, etc)
- payment terminals
- Traffic counting device

In addition to the above, it is required to assist various event organized by divisions from infrastructure perspective to add more value to business and ensure the smooth operation of the event.

Qualifications
- 7+ years of experience in the retail industry with proven experience in MNC
- Good verbal and written communication skills
- Good interpersonal, problem solving, conflict resolution, facilitation.
- Good verbal and written communication skills (fluent Japanese, English)

Other Considerations:

- Positive thinker
- Willingness to challenge status quo
- Pleasant and cooperative personality

雇用形態：
Permanent

Salary:
up to 11M (Total Package)

Location:
Tokyo