A leading provider of customized solutions in fuel production for various industries.
The Japan office is in a startup phase, but the company has over 150 years of history globally.
It offers a mix of a small, hands-on local environment and the support of an established international organization.

This role reports directly to HQ and covers a wide range of office operations, similar to an Office Manager.
You will help run the Japan office smoothly and support communication with global teams.
In addition to customer service duties, the role includes administrative responsibilities such as finance reporting and office operations.

Key Responsibilities:
Customer Portfolio
- Engage with potential customers by addressing product and service-related inquiries.
- Create and update customer account information in internal systems.
- Manage customer records and maintain up-to-date data.
- Resolve customer issues by identifying the root cause, coordinating solutions, and ensuring resolution.
- Collaborate with internal teams to contribute to overall operational success.
- Maintain detailed records of customer interactions and transactions using internal CRM tools.

Customer Service
Customer Order Management
- Input and process customer orders using internal software.
- Communicate with customers or sales representatives to clarify any incomplete or unclear order details.
- Conduct contract checks and ensure compliance with terms.
- Follow up on prepayments and monitor order progress.
- Ensure workflows meet customer delivery timelines.
- Issue order confirmations and assess deadline feasibility.
- Coordinate logistics and delivery tracking.
- Assist with invoice generation, payment follow-up, and handling credit note requests.
- Maintain and update pricing structures, discount schemes, and rebate information.

Supplier Order Management
- Process supplier orders based on sales input and product needs.
- Coordinate delivery and transportation where necessary.
- Review billing details before forwarding to the finance team.
- Handle supplier-related credit note requests in line with approval procedures.

Must-Have Qualifications
・Solid understanding of customer service principles and administrative processes
・Experience with standard business software and CRM tools
・Native-level Japanese and business-level English communication skills