A leading provider of customized solutions in fuel production for various industries.

This position reports directly to the company’s headquarters in Europe and involves close collaboration with cross-functional teams.
In addition to customer service duties, the role includes administrative responsibilities such as finance reporting and office operations.

Key Responsibilities:
Customer Portfolio
- Engage with potential customers by addressing product and service-related inquiries.
- Create and update customer account information in internal systems.
- Manage customer records and maintain up-to-date data.
- Resolve customer issues by identifying the root cause, coordinating solutions, and ensuring resolution.
- Collaborate with internal teams to contribute to overall operational success.
- Maintain detailed records of customer interactions and transactions using internal CRM tools.

Customer Service
Customer Order Management
- Input and process customer orders using internal software.
- Communicate with customers or sales representatives to clarify any incomplete or unclear order details.
- Conduct contract checks and ensure compliance with terms.
- Follow up on prepayments and monitor order progress.
- Ensure workflows meet customer delivery timelines.
- Issue order confirmations and assess deadline feasibility.
- Coordinate logistics and delivery tracking.
- Assist with invoice generation, payment follow-up, and handling credit note requests.
- Maintain and update pricing structures, discount schemes, and rebate information.

Supplier Order Management
- Process supplier orders based on sales input and product needs.
- Coordinate delivery and transportation where necessary.
- Review billing details before forwarding to the finance team.
- Handle supplier-related credit note requests in line with approval procedures.

Must-Have Qualifications
・Solid understanding of customer service principles and administrative processes
・Experience with standard business software and CRM tools
・Native-level Japanese and business-level English communication skills