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The Operations IT Business Analyst serves as the bridge between Operations IT and business stakeholders across warehouse, manufacturing, logistics, supply chain planning, RA/QA, and corporate services areas. This role combines business analysis, project delivery and application support. You will work with business users to collect and prioritize requirements, propose improvement ideas and collaborate with IT teams to ensure solutions delivery align with business goals, and lead the planning of projects and enhancement requests. The role also provides application support to ensure stability and reliability of local Operations applications.

MAIN DUTIES AND RESPONSIBILITIES:

Business Analysis & Stakeholder Engagement
• Build strong relationships with business stakeholders, acting as the IT partner for business needs.
• Collect and document requirements for operational systems and processes.
• Assist in prioritization and preparation of initiatives in alignment with business objectives.
• Conduct cost-benefit and ROI analyses for proposed solutions.
• Translate business needs into user stories and functional specifications.
• Support solution design, testing, and rollout in collaboration with other teams or vendors.
• Drive continuous improvement to optimize business outcomes
• Define the roadmap for the application portfolio to ensure alignment with APAC IT strategy

Vendor Management
• Manage vendor relationships, including communication, issue escalation, and performance monitoring.
• Coordinate with external vendors to ensure Operations applications and solutions meet business requirements.
• Support the implementation and rollout of new business functions in collaboration with vendors.
• Negotiate and manage contracts, service level agreements (SLAs), and pricing as needed.
• Ensure vendors adhere to company standards, compliance requirements, and quality expectations.

Application Support
• Provide support for key Operations applications to ensure business continuity.
• Coordinate with external vendors to address system issues, and ensure service continuity.
• Support integration with devices like hand terminals and printers as required.
• Ensure incidents, problems, and change requests are tracked and resolved in line with ITIL standards.

Collaboration & Communication
• Build trust-based relationships with business and IT stakeholders across countries and functions, supporting Medline’s regional IT operating model.
• Work with cross-functional IT teams to ensure smooth delivery of solutions.
• Ensure compliance with Medline IT standards, ITIL practices, and quality requirements.
• Demonstrate proactive and open-minded thinking; propose improvement ideas and adapt to changing business needs.
• Balance daily application support with project and enhancement request work, ensuring business continuity while contributing to long-term improvements.
•Follow established procedures for the environment. Report any concerns, incidents or issues related to the environment promptly.
•Focus on continuous improvement, suggesting and implementing enhancements to increase productivity and performance of Self.
•Employees are responsible for maintaining their physical and psychological safety through practices such as managing stress, seeking support when needed, following safe work practices and reporting injuries, accidents and hazards. They should also contribute positively to the well-being of their colleagues by promoting a supportive and respectful work environment.
Follow the documented QMS processes and procedures to maintain compliance with Medline’s Quality Policy.
Understand, support, and contribute to Medline’s strategy within your role, ensuring objectives align with Team goals.
Actively engage in career development, seeking opportunities for skill development and growth.

■職務内容（Job Description）
APAC IT Business Analyst は、倉庫・製造・物流・生産計画・RA/QA・コーポレートサービスなどの各領域において、ビジネス部門とIT部門をつなぐ役割を担います。
ビジネス分析、プロジェクト推進、アプリケーションサポートを横断的に行い、業務要件の整理、改善提案、ITソリューションの導入・運用をリードします。

主要業務
◆ ビジネス分析・ステークホルダー対応
・ビジネス部門との信頼関係構築、ITパートナーとしての役割遂行
・業務要件の収集・整理・ドキュメント化
・施策の優先順位付けとビジネス目標との整合性確認
・コストベネフィット分析・ROI評価
・ユーザーストーリー、機能仕様書の作成
・システム設計、テスト、導入の支援
・業務プロセス改善、継続的な業務効率化の推進
・APAC IT戦略と整合したアプリケーションロードマップ策定

◆ ベンダーマネジメント
・外部ベンダーとのコミュニケーション、課題エスカレーション
・業務要件に基づくソリューション品質の担保
・新機能導入・システム強化におけるベンダーとの協働
・契約・SLA・価格交渉の管理
・コンプライアンス・品質・セキュリティ基準の遵守確認

◆ アプリケーションサポート
・主要オペレーションアプリケーションの安定稼働を支援
・ベンダーと連携した障害対応・問題管理
・ハンディターミナル・プリンターなど周辺機器との連携サポート
・インシデント・変更管理など、ITILに基づく運用プロセスの遵守

◆ コミュニケーション & コラボレーション
・国・部門を越えたステークホルダーとの協働
・クロスファンクショナルITチームとの連携
・IT標準・ITIL・品質基準の遵守
・業務改善提案、変化への柔軟な対応
・アプリケーション保守とプロジェクト推進を両立し、事業継続性に貢献
・QMS（品質マネジメントシステム）に基づく業務遂行
・自己成長への積極的な取組み（スキルアップ、キャリア開発）