A global healthcare company driving digital transformation through technology, data, and AI. The organization is actively investing in IT and business process innovation to support operational excellence and long-term business growth.

Position Overview

This role is responsible for managing and improving enterprise applications and IT services across enabling functions such as Finance, HR, and wholesaler management. The position combines IT operations, service management, stakeholder engagement, and business partnership responsibilities, working closely with both local business teams and global IT organizations.

Key Responsibilities
・Manage and support enterprise applications and related IT operations
・Oversee ITSM processes including Incident, Problem, and Change Management
・Lead operational improvements and system enhancement initiatives
・Partner with business stakeholders to gather requirements and improve processes
・Coordinate with global IT teams and external vendors
・Maintain service quality, operational documentation, and compliance standards
・Support business continuity, disaster recovery, and governance activities

Highlights
Opportunity to work in a global IT environment with broad business exposure
Involvement in both operational support and strategic improvement initiatives
Collaborative role with strong business partnership and stakeholder engagement elements

Required Experience
Experience in IT operations, application support, or systems administration
Hands-on experience with IT Service Management processes
Strong stakeholder management and business communication skills
Experience working with vendors and cross-functional/global teams
Proven ability to drive operational improvements and process optimization

Preferred Skills
Knowledge of Finance or HR-related systems
Familiarity with ITIL or Service Management frameworks
Experience in global or multinational environments
Strong analytical and problem-solving skills