Company Overview
Confidential Global Company – Regional Leadership Role – High Visibility
Job Description
We are supporting a world-renowned multinational organization in their search for a Global HR Operations Manager based in Minato-ku, Tokyo. This position plays a central role in driving HR service excellence across multiple regions while partnering closely with global leadership to advance operational strategy and employee experience.
This role is ideal for an HR leader who thrives in complex, fast-paced, multinational environments, enjoys building cross-regional partnerships, and is motivated by operational improvement, people leadership, and global impact.
About the Company
Our client is a globally recognized organization with a long history of excellence, innovation, and highly collaborative culture. With operations spanning multiple continents, their Tokyo office is a key hub for regional coordination and strategic initiatives.
The company is known for:
a strong, values-based culture
a diverse global workforce
continuous investment in people, systems, and technology
long-term stability and a strong reputation for employee experience
large-scale operations requiring sophisticated HR service delivery
The Tokyo team operates in a modern, international environment with high visibility to senior global leaders.
Requirements
Key Responsibilities
Regional Operations Management
Lead and oversee daily HR Operations activities to ensure high-quality service delivery and adherence to SLAs
Allocate work across team members and regions based on capability, workload, and priority
Serve as the primary escalation point for complex, time-sensitive, or confidential HR issues
Provide guidance and development opportunities to HR Ops team members, enhancing their enterprise knowledge and technical skills
Deliver training on new processes, systems, and workflows; oversee testing and implementation
Build a strong, cohesive, and positive team environment
Strategy, Process Improvement & Execution
Identify opportunities to enhance HR service delivery by analyzing client needs, customer experience, technological capabilities, and operational metrics
Conduct compliance audits and implement corrective actions where necessary
Work with regional and global managers to execute large-scale process improvements
Leverage HR technology to modernize workflows, improve employee experience, and strengthen data integrity
Serve as a strategic partner to senior leadership on projects and operational strategy
Manage assigned global and regional HR initiatives end-to-end
Global HR Operations Community & Leadership
Foster a strong sense of connection and collaboration across global HR Operations teams
Lead by example through positivity, professionalism, adaptability, and clear communication
Support teams through change involving new systems, new processes, organizational shifts, or expanding global needs
Inspire a high-performance, cross-functional, cross-regional mindset aligned with company values
Additional Information
Why This Role Is Attractive
Lead HR operations for one of the most well-regarded global companies in its field
High visibility and frequent collaboration with senior regional and global leaders
Opportunity to shape HR processes, technology adoption, and service delivery for a large global workforce
Direct influence on employee experience and operational excellence
Work in a multicultural environment with strong values and long-term career paths
A role with both local leadership and global strategic impact
* We will present the details of the job descriptions in the first meeting with our consultants.
Interested?
Job application
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